Ask what you want to know

Questions for Maxcare services

Q1. How do I book a consultation?
You can book an appointment online through our website or by calling our helpline. Walk-in consultations may be available but are subject to doctor availability.
Q2. Can I consult a doctor online?
Yes, we offer secure video consultations for most specialties. You will receive a link after booking your online appointment.
Q3. What documents should I bring?
Please bring your previous medical records, test results, prescriptions, and a valid ID. For new patients, a completed registration form may also be required.
Q4. Are follow-up consultations included?
Follow-up visits may be included depending on the package or treatment plan. Please check with our reception or billing team for details.
Q5. What happens during the consultation?
The doctor will review your medical history, discuss symptoms, perform a physical exam if needed, and suggest tests or treatments.
Q6. How do I receive my prescriptions or test orders?
Prescriptions and test orders are provided digitally or as printed copies after your consultation. For online consultations, these are sent via email or app.
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Contact Our Support Team.
+211 567 811

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    Know before getting an appointment

    Frequently Asked Questions

    Q1. How quickly can care start?
    Care can often begin within 24–48 hours depending on your needs.
    Q2. Are your staff vetted?
    Yes. All staff are fully trained, compliant, and verified through RTW, police checks, DBS checks, and ongoing training.
    Q3. Can I meet my carer beforehand?
    Yes, we offer an introduction session before services begin.
    Q4. What areas do you cover?
    We offer Home Care, Live-in Care, After-Hospital, Visiting Care and Care Home Support services.
    Q5. Do you provide emergency care?
    Yes, same-day or next-day care may be available.

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